To manage subscriptions in Meteroid, go to the Billing > Subscriptions section. Here, you’ll find all current and past subscriptions with their associated statuses:
  • **Pending Activation: **The subscription has a start date in the future. It is scheduled but not yet active. No billing occurs until activation.
  • **Pending Charge: **The subscription is awaiting payment before becoming active. Once the first payment is confirmed, the subscription is activated.
  • **Trial Active: **The subscription is currently in a trial period. No charges are issued during this time.
  • **Trial Expired: **The trial period has ended, and the Customer has not subscribed to a paid plan.
  • **Active: **The subscription is live. The customer is billed according to the pricing defined in the subscribed plan. This status is set automatically at the **later of **(i) the subscription’s activation date, or (ii) the payment confirmation date. It can also be set manually by Account Managers.
  • **Suspended: **The subscription has encountered a payment failure (e.g., unsuccessful retries via credit card or direct debit).
💡 Note: Meteroid does not currently enforce entitlement revocation—access is not automatically cut off—but billing retries continue.
  • **Cancelled: **The subscription was manually terminated and will no longer generate charges.
  • **Completed: **The subscription has reached its predefined end date and is now inactive. No further billing occurs. By default, customers reaching the end of a paid plan are downgraded to the Free Plan (if available). Meteroid triggers an alert to the Account Manager one month before expiration. This status is set automatically.
  • **Superseded: **A new subscription has replaced this one, due to a self-serve plan change (e.g., upgrade, downgrade) or Plan migration. The old subscription is marked as superseded and no longer billed.
  • Paused (Coming Soon): This will be a manual action. A paused subscription is not billed during the pause period, and once resumed, the remaining duration continues from where it was left. For example, pausing a 12-month plan at month 3 means 9 months remain when resumed.